2020 Bronze Commitment to Quality Award Recognizes Team Members’ Hard Work.

Our rehabilitation and health care center team members have long been recognized by families for their compassion, responsiveness and dedication to our residents. It’s exciting when a prestigious national organization recognizes that as well!

We’re proud to announce that our North Kansas City, Missouri community has earned the 2020 Bronze Commitment to Quality Award from the American Health Care Association (AHCA)/National Center for Assisted Living (NCAL), the leading association for long-term and post-acute care.

National Quality Award Program

The Bronze level is the first step in the AHCA/NCAL National Quality Award program. Requirements call for Bronze and Silver Quality Award recipients to keep engaged in their award journey year-round in order to stay active within the program and be eligible to compete for the final step in the program – the Gold Excellence in Quality Award.

Kelly Hilmes, regional vice president of operations for Tutera’s Northland Rehabilitation & Health Care Center said, “The results demonstrate the high level of care our community provides to its residents and their families every day. We see how diligently our team of professionals work to serve the seniors in their care and have deep gratitude for their unyielding commitment that contributed to this success.”

Award Criteria and Eligibility Requirements

The award is based on the core values and criteria of the Baldrige Excellence Framework. The Bronze Award level requires applicants to evaluate their organization’s mission, vision and key factors that lead to success. The requirements are designed to be a results-oriented framework that creates a basis for action, feedback and ongoing success:

  • Systems perspective
  • Visionary leadership
  • Patient-focused excellence
  • Valuing people
  • Organizational learning and agility
  • Focus on success
  • Managing for innovation
  • Management by fact
  • Societal contributions and community health
  • Ethics and transparency
  • Delivering value and results

Only 21 long-term and acute-care communities in Missouri received the Bronze award in 2020.

The 2020 awards will be presented during AHCA/NCAL’s virtual 71st National Quality Award Celebration Watch Party on October 22, 2020.

Recognition of Our Team’s Steadfast Commitment

The awards program helps us fine-tune our quality care for residents in many ways. As we evaluate our community for the award, it’s easier for us to identify and define the best ways to build on our strengths, close gaps and innovate. The award underscores the standards that guide what we do every day. For example, our ongoing YOUNITE philosophy ensures resident needs are at the heart of whatever we do. Our community offers team members, services, amenities and a culture that works together to support residents’ independence and honor their individuality. This resident-first focus starts the minute a resident moves in. We collect information about the senior’s history, their likes, dislikes and goals. Next, we create a uniquely relevant experience for them where needs are promptly and properly met. We encourage residents to “be you.” Because that’s what inspires us to be our best.

“YOUNITE is integrated into all our communities across the nation. The program ensures we are continuously asking, listening and responding in ways that are personally meaningful to residents, family members and staff in all our communities,” said Randy Bloom, Ph.D., chief operating officer of Tutera Senior Living & Health Care.

Short-term Rehabilitation and Acute Care Services

Our community has always been steadfast in our commitment to the continual improvement of performance and health care outcomes. You can rely on the team to provide therapeutic and rehabilitative services that are vitally effective in helping seniors reclaim their quality of life. Our highest ambition is knowing how we can help you.

This person-centered care respects lifestyle choice. Care plans integrate specialized physicians and therapists, in consultation with residents’ primary care physicians. Therapy goals are met with services that include:

Physical, occupational and speech therapies

First-class amenities and innovative programs and activities complement our comprehensive care plans.

Meeting New Performance and Health Care Outcomes.

Now that we’ve received the Bronze Commitment to Quality Award, we’re excited to move forward in the awards program and reach new milestones. We’re already creating approaches to help us achieve performance levels that meet the Silver Achievement in Quality Award criteria. Onward and upward!